Privacy Policy

Kamili Coffee, Cape Town · Effective date: 1 July 2026

This privacy policy explains how Kamili Coffee (“we”, “us”, “our”) collects, uses and protects personal information when you visit our coffee shop in Cape Town, use our website, or contact us. We aim to follow the requirements of the Protection of Personal Information Act, 2013 (POPIA).

1. Information We Collect

We may collect:

Information you give to us

  • Name and surname
  • Email address
  • Phone number
  • Billing or delivery address (if we offer deliveries or online orders)
  • Payment details needed to complete a purchase (card details are processed by our payment provider; we do not store full card numbers)
  • Feedback, reviews or enquiries you send us

Information collected through our website

  • IP address and browser type
  • Pages visited and time spent on our site
  • Device type and operating system
  • Cookie data (see section 6)

Information collected in-store

  • CCTV footage in and around the shop for safety and security
  • Booking or reservation details for events, tastings or table reservations

2. How We Use Your Information

We use personal information to:

  • Serve you in-store and online
  • Process orders, reservations and payments
  • Reply to questions, feedback or complaints
  • Improve our products, services and customer experience
  • Maintain security and prevent fraud
  • Comply with legal and regulatory duties

3. Legal Grounds for Processing

We process personal information on one or more of these grounds:

  • Your consent
  • Fulfilling a contract or order (for example, when you buy from us)
  • Legal obligations (for example, tax and accounting records)
  • Our legitimate interests (for example, security, business management and service improvement), where your rights are not overridden

4. Sharing Your Information

We do not sell your personal information.

We may share personal information with:

  • Service providers who help us run our business (for example: payment processors, website hosts, IT support, delivery services)
  • Professional advisers such as accountants or legal advisers, where needed
  • Law enforcement or regulators if required by law or to protect our rights, staff, customers or property

Service providers must keep your information secure and use it only for the agreed purpose.

5. Data Security and Retention

We use reasonable physical, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or destruction. No system is completely secure. You share information with us at your own risk.

We keep personal information only for as long as necessary to:

  • Provide our services
  • Meet legal, accounting or reporting requirements
  • Resolve disputes or enforce agreements

After this, we delete or de-identify the information where reasonably possible.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences (including your cookie choice)
  • Improve site performance and security
  • Keep track of items in your shopping cart

You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled. We do not currently use third-party analytics or advertising cookies on our website. If this changes, we will update this policy accordingly.

7. Marketing Communications

We do not currently run a mailing list or send marketing emails. If we introduce marketing communications in future, we will only send them to people who have chosen to receive them, and you will be able to opt out at any time.

8. Your Rights

Subject to POPIA and other applicable law, you may have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct incomplete or inaccurate information
  • Ask us to delete information in certain circumstances
  • Object to or restrict certain types of processing
  • Withdraw consent where processing is based on your consent

To exercise these rights, contact us using the details in section 9. We may need to verify your identity before responding.

9. Contact Details

If you have questions about this policy or how we handle personal information, or if you want to exercise your rights, please contact:

Kamili Coffee
29 Shortmarket Street (corner of Long Street and Shortmarket Street), Cape Town, South Africa
Email: info@kamilicoffee.co.za
Phone: 021 492 5977 / 067 375 8746

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available at our premises and/or on our website, with the effective date shown at the top.